Deborah's Weekly Links: January 28, 2012

Two of my favorite links in this week's roundup are the HTML5 Please site by Opera developer Divya Manion and the 30 Cheat Sheets link. Hope you find some of the resources helpful to you too.

CSS

HTML

  • Jumpstart Your Web Project With HTML KickStart: Created by Joshua Gactke, the HTML KickStart framework allows you to quickly create web page prototypes.
  • The State of HTML5 Video: Longtail Video, the developers of the popular JW Player, share what HTML5 video can and can't support in this report detailing market share of browsers, media formats, tag attributes, and accessibility.
  • HTML5 Please: Thanks to Opera developer Divya Manion for creating this new site for how to use HTML5 responsibly. The search filter allows you to quickly see what browser support is available. View code snippets,working demos, great collection of links and developer resources.

WordPress

  • WordPress Move: Free plugin that allows you to backup your WordPress installation, restore it at any time, change the domain name and move it to a new server.
  • Restoring WordPress After A Crash: It happens to everyone, but do you have a checklist of what to do the next time WordPress crashes on you? This post provides valuable information on troubleshooting and restoring your WordPress installation.
  • The Ultimate Quickstart Guide to Speeding Up Your WordPress Site: The guide provides step-by-step instruction on plugins, database optimization, image optimization, CSS sprites and more to help make your site speedy.

Accessibility

User Experience

What I Found Interesting

Recap: How to Develop a Scalable Social Business Program for Today's Business

At today's webinar, Jerimiah Owyang of Altimeter Group shared the latest research on social business and social media readiness, based on 63 interviews, 144 survey respondents of medium and large size companies, and analysis of 50 social media case studies around crises.

I was impressed with the case studies and insights Jeremiah shared, as well as his advice for managing social media presence for companies, both large corporations and small businesses. 

Key Takeaways

  1. Create a firm foundation for social media, with:
    1. Education
    2. Thought policy
    3. Process
  2. It takes trained professionals to manage your online presence. Only 50% of companies said their employees were trained in social media.
  3. Your social media goals must meet business goals. ROI is not about fans and followers, it's about KPI's. (Business goals are getting more leads, bringing more feet into your store, improving the customer experience)
  4. Make your social media policy clear, what's allowed and what's not allowed.
    1. Don't write the policy with "legalese" words. 
    2. Need an example of a good social media policy? Check out the social media policy Cisco published online.
  5. Consider a social media certification program for your employees. 
  6. US Department of Defense has an internal social media learning program.
  7. For companies with more than 1000 customers, the average size of the social media team is 11 people.
  8. Set expectations for your customers. If you can't allocate a person to respond to customers 24/7, put that in your profile bio.
  9. Have a triage policy. What do you do if someone speaks negatively about your business or product? Here's a chart Jerimiah shared on managing response:
    Social-media-triage
     
  10. Decentralized social media account control is not scalable. It's problematic for all internal parties to connect properly.
  11. Zappo's uses the "Honeycomb" social media method. Each employee is empowered to engage in interaction.
  12. For IBM, the goal of the social media guidelines is not to constrain, but empower employees.
  13. Metrics: How does social media impact your business goals? Are you using social data to improve your products/services or design new products/services?
  14. Companies that are advanced in their social media usage invest in four social business requirements:
    1. Establish governance
    2. Define real-time processes
    3. Foster a culture of learning
    4. Organize into a scalable formation
  15. It takes three to five years for a company to evolve to an advanced social business organization.

2012 Plymouth Ice Festival

This year was the 30th anniversary of the Plymouth Ice Festival, and I don't think I've missed one year.  

Ice carving contests, competitions for culinary art students from local community college students, food and lighting of the nightly fire and ice torches - there was something for everyone. This year the dinosaur sculpture was a big hit, since young children could sit on it.